Terms & Conditions

By booking or using a BADDE Taxi service, you agree to these Terms & Conditions.

General Terms

  1. Bookings: All bookings accepted by BADDE Taxi are subject to these Terms & Conditions. By making a booking, you confirm that you have read and accepted them.
  2. Fares & Payment: Fares are communicated or calculated according to the applicable BADDE Taxi pricing at the time of booking. Payment may be made using the payment methods available through the app or directly to the driver, where applicable.
  3. Fare Estimates: Where an estimated fare is provided, it is an estimate and may vary depending on traffic, route changes, waiting time, additional stops, tolls, or other circumstances affecting the journey.
  4. Journey Time: BADDE Taxi makes reasonable efforts to provide accurate pickup and journey times. However, we cannot guarantee journey times or be held responsible for delays caused by traffic, road closures, weather conditions, accidents, public events, or circumstances beyond our reasonable control.
  5. Airport & Time-Critical Travel: Customers travelling to airports, ports, appointments, meetings, or other time-sensitive destinations are responsible for allowing sufficient travel time. BADDE Taxi cannot be held responsible for missed flights, connections, appointments, or other consequences resulting from delays beyond our reasonable control.
  6. Pickup Locations: Customers are responsible for being available at the agreed pickup location and for providing accurate contact and pickup information. Customers should remain reachable by phone so that the driver can contact them when necessary.
  7. Driver Arrival: Our drivers will make reasonable efforts to arrive at the designated pickup location and contact the customer when they arrive. Customers are expected to be ready for pickup at the agreed time.
  8. Waiting Time: Additional waiting time may result in additional charges according to the applicable BADDE Taxi pricing and booking conditions.
  9. Additional Stops or Route Changes: If a customer requests additional stops, significant route changes, or changes to the original destination, the fare may be adjusted accordingly.
  10. Vehicle Availability: BADDE Taxi aims to provide the vehicle type requested at the time of booking. In certain circumstances, vehicle availability may require us to provide an alternative vehicle of a similar category.

Cancellations & No-Shows

  1. Customers may cancel a booking through the available booking channel.
  2. Cancellation fees may apply depending on the type of booking, the time of cancellation, and whether a driver has already been dispatched or arrived at the pickup location.
  3. If a customer does not appear at the pickup location and cannot be reached within the applicable waiting period, the booking may be considered a no-show and a cancellation fee may apply.
  4. For scheduled or special bookings, different cancellation conditions may apply and will be communicated at the time of booking.

 

Fixed-Price Bookings

  1. The fixed fare applies to the pickup and destination specified at the time of booking.
  2. Additional stops, route changes, waiting time, or changes requested by the customer may result in additional charges.
  3. Any applicable waiting period and additional waiting charges will be communicated according to the conditions of the booking.
  4. Fixed fares may be subject to specific conditions depending on the service or vehicle category.

 

Minivan Bookings

  1. Minivan service is intended for groups of passengers and/or customers travelling with additional luggage.
  2. The maximum number of passengers must not exceed the vehicle’s permitted capacity.
  3. Customers are responsible for providing accurate information regarding the number of passengers and luggage when making a booking.
  4. BADDE Taxi may refuse to carry passengers or luggage where the vehicle’s legal or safety capacity would be exceeded.
  5. Child seats, where required, should be requested at the time of booking. Availability is subject to confirmation.

 

Corporate Bookings

Corporate customers may be subject to separate commercial agreements, pricing, payment terms, and booking conditions.

Where a written agreement exists between BADDE Taxi and a corporate customer, the agreed terms will apply in addition to these general Terms & Conditions.

Passenger Conduct

For the safety and comfort of passengers, drivers, and other road users:

  1. Passengers must follow reasonable instructions from the driver relating to safety.
  2. Smoking or vaping is not permitted inside BADDE Taxi vehicles.
  3. Passengers must not damage, misuse, or intentionally soil the vehicle.
  4. Passengers must not behave in a threatening, abusive, violent, or inappropriate manner toward drivers, staff, or other passengers.
  5. Drivers reserve the right to refuse or discontinue a journey where a passenger’s behavior presents a safety risk or serious threat to the driver, passenger, vehicle, or other road users.
  6. Passengers must comply with applicable Lebanese laws and road safety regulations throughout the journey.

 

Children & Passenger Safety

  1. Children must be accompanied by a responsible adult unless otherwise agreed and permitted under applicable regulations.
  2. Passengers are responsible for ensuring that children are properly supervised and seated during the journey.
  3. Where child safety seats are legally required, customers should notify BADDE Taxi when booking so that availability and requirements can be confirmed.

 

Personal Belongings & Lost Property

  1. Customers are responsible for their personal belongings throughout the journey.
  2. BADDE Taxi will make reasonable efforts to assist customers who report lost property.
  3. If an item is found in a vehicle, BADDE Taxi may coordinate its return to the customer. Any delivery or collection arrangements may be subject to additional charges.
  4. BADDE Taxi cannot guarantee the recovery of lost property and cannot be held responsible for belongings left unattended by customers, except where liability cannot legally be excluded.

 

Vehicle & Driver Standards

BADDE Taxi is committed to maintaining appropriate standards for its vehicles and drivers.

Our drivers are expected to drive safely and responsibly, treat passengers with respect, maintain appropriate professional standards, follow applicable traffic and transportation regulations, keep vehicles clean and suitable for passenger transportation. Vehicles are subject to applicable maintenance, inspection, and safety requirements.

Safety & Insurance

BADDE Taxi and its drivers operate in accordance with applicable Lebanese transportation and road safety requirements.

Where applicable, vehicles are covered by the required insurance for passenger and third-party claims.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Service Availability

BADDE Taxi aims to provide continuous service; however, availability may vary depending on location, vehicle availability, demand, traffic, weather, technical issues, or other circumstances.

We reserve the right to temporarily suspend or limit services where necessary for operational, safety, technical, or regulatory reasons.

App & Online Bookings

When using the BADDE Taxi app or website, customers are responsible for providing accurate information, maintaining the security of their account, and using the service in accordance with applicable terms.

BADDE Taxi may update, suspend, or modify app features and booking functionality when necessary.

Promotions & Offers

Promotional offers may be subject to specific terms, eligibility requirements, validity periods, geographic restrictions, or other conditions. Unless otherwise stated, promotional offers cannot be combined and have no cash value. BADDE Taxi reserves the right to withdraw or modify an offer where necessary.

Customer Feedback & Complaints

We value customer feedback and encourage customers to contact us regarding any issue with their experience. You can contact BADDE Taxi through the available support channels, including 1649. We will make reasonable efforts to investigate and resolve complaints fairly and promptly.

 

Limitation of Liability

BADDE Taxi will take reasonable steps to provide safe and reliable transportation. However, we cannot be held responsible for delays, cancellations, service interruptions, or losses resulting from circumstances outside our reasonable control, including traffic, road conditions, weather, accidents, public events, government restrictions, technical failures, or other force majeure events.

Nothing in these Terms & Conditions limits any rights or protections that customers have under applicable law.

Changes to These Terms

BADDE Taxi may update these Terms & Conditions from time to time to reflect changes to our services, operations, technology, or applicable requirements.

The latest version will be made available through our website or other relevant channels.

By continuing to use BADDE Taxi services after an update, you agree to the revised Terms & Conditions.

 

Contact Us

If you have any questions about these Terms & Conditions or your BADDE Taxi experience, we’re here to help.

 

Call Center: 1649
Email: info@baddetaxi.com